Performance & Quality Improvement Program

The Children’s Attention Home has placed its primary focus on developing a comprehensive Performance and Quality Improvement (PQI) Program. This program will serve as a model of excellence in Group Living Care.

Performance & Quality Improvement (PQI): a data-driven system designed to measure the overall organizational health and make improvements to reach established goals

WHY PQI?

A comprehensive Performance and Quality Improvement (PQI) Program was established at the beginning of 2017 to ensure the Home is providing the highest level of care for our children. This program has been fully integrated into our programs and culture through education and communication with all stakeholders involved. By looking at the data, we are able to make significant improvements in the quality of care we provide to our children every day

PQI GOALS

  • To create a culture of continuous improvement  strategies to ensure provision of the most efficient level of service to our residents and community
  • To demonstrate organizational accountability to all stakeholders through a strategic system of measurable outcomes.
  • To implement Best Practices in all aspects of the organization.

Outcome Measurement

The Children’s Attention Home measures the success in three critical areas:

  • Client Outcomes
  • Service Quality
  • Management & Operational Performance

2017 2nd Quarter Results (April-June)

  • 83% of all residents receive a comprehensive Care Plan within 24 hours
  • 100% of residents receive a social skills development Plan
  • 90% of resident goals are established within 14 days
  • 100% of medical exams are performed within five days
  • 96% or maintenance requests are responded to within 24 hours
  • 100% resident participation in service projects  
  • 40% Increase in Return on Investment funding from the 2015-2016 year

STAKEHOLDER INVOLVEMENT

Without the input of all involved, this process will not succeed. Feedback from everyone throughout the process is critical to accomplishing our goals. Stakeholders in our process include the children we serve (residents), teammates at all levels of the organization, our Board of Directors, volunteers, donors and members of the community we serve.

Data Review

Data is reviewed quarterly and published annually to be used as a tool for identifying opportunities for improvement. The Home also has a PQI Committee consisting of stakeholders at all appropriate levels and meets regularly to review data for possible improvements that can be made.

Stakeholder Satisfaction

Each program provides satisfaction surveys to the stakeholders served. Data findings are reported annually and are used as a tool to identify opportunities for improvement.

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